Frequently Asked Questions

Answer: Prospective Tenant Network automates many of the routine tasks that Property Managers and Landlords perform such as rent collection, accounting, and advertising of vacancies. Prospective Tenant Network enables property managers to accept rent payments online via eChecks, Visa, MasterCard, Discover Card, and American Express. Additionally Prospective Tenant Network is a single central place to store all your rental business information. There is no software to install and it is available 24 hours a day 7 days a week 365 days a year wherever you have internet access.

Answer: You can get started right away by registering for a Prospective Tenant Network Property Manager account (for managing properties and accepting rent payments), or a Prospective Tenant Network renter account (for paying rent, and finding and applying for housing).

Answer: Absolutely, and Yes that is a loaded question. However, Prospective Tenant Network has been in business since 2008 and has processed thousands of rent payments. Prospective Tenant Network enables Property Managers/Landlords and Tenants to view their account information online anytime, and make payments via electronic check (ACH) and major credit and debit cards. Transparent accounting between Landlords and Tenants is created and the overall Tenant experience is enhanced.

Prospective Tenant Network is always looking for ways to improve its service. If you have a suggestion feel free to let us know, and you may see them integrated in the future.

Answer: Nothing, If you have a computer with an internet connection you have everything you need. The Prospective Tenant Network application is web-based. Property Managers/Landlords and Tenants/Prospective Tenants are only required to have an account to use the software.

Answer: Prospective Tenant Network enables tenants to pay their rent electronically (even automatically every month) via electronic checks, Visa, MasterCard, Discover Card, and American Express Card. Electronic rent payments reduce the risk of theft, the time it takes to process rent rolls, and can eliminate trips to the bank for deposits. All rent payments are automatically posted to the property ledger, thereby reducing the workload of the property manager. Additionally Prospective Tenant Network makes it easy to see who has NOT paid their rent, and can even send reminders and post late fees to tenant′s accounts.

Answer: No. Tenants must have sufficient funds in their bank account, or available credit on their credit card for Prospective Tenant Network to collect successfully. Additionally, Prospective Tenant Network will only process rents payments with the consent of the tenant.

Answer: Each Tenant has their own register of rent invoices and rent payments, as rent payments are received they are applied to the oldest invoice first. Tenants can pay their rent invoice in as few as 1 payment or as many payments as they require. (tenants can pre-pay their rent should they desire).

Tenant Accounts are viewable to Property Managers/Landlords and Tenants who have enrolled in online access.

Answer: Prospective Tenant Network will first notify the tenant of their failed rent payment and enable the tenant to make other payment arrangements. Next Prospective Tenant Network will assess applicable late fees, and/or processing fees to the tenant. If the tenant is unable to provide other payment arrangements they will be placed on the Property Managers/Landlords unpaid rent report.

Prospective Tenant Network will not automatically reattempt to collect the failed rent payment. If the tenant is unable to provide to Prospective Tenant Network another accepted electronic payment arrangement they can make a payment directly to their Property Manager/Landlord through accepted payment methods.

Answer: For Property Managers/Landlords there is a fee of $1 per $300 rounded up per transfer for both electronic checks (ACH) and credit cards. For Tenants it is always free to pay via electronic check (ACH), for credit cards there is a small convenience fee.

Answer: Property Managers/Landlords can login to their account anytime and view each tenants account to check to see if they have paid, additionally Property Managers/Landlords can use the unpaid rent report and see which tenants have not paid there rent.

Answer: Yes – Prospective Tenant Network′s team has years of experience in developing secure web-based applications that enable eCommerce services. Prospective Tenant Network follows security best practices and adheres to the Payment Card Industry′s (PCI) data security standards (DSS). All sensitive information is encrypted using US Government and Bank grade encryption standards.