Prospective Tenant Network/Tenant Site Terms and Conditions Use
Last Update: 15-Feb-2011
The following Terms and Conditions of Use (the "Agreement") constitutes an agreement between You (the
which will hereafter be referred to as User, you, or your; and Prospective Tenant Network, LLC
Tenant Network"), operator of the websites "ProspectiveTenant.com", and "TenantSite.com" (the
which will hereafter be referred to as PTN, we, or us.
User’s use of the Websites and the services provided on it are subject to the terms and conditions of
Agreement, which forms a legally binding contract between PTN and User. You may not use the Websites or
services provided on it without agreeing to the terms and conditions of this Agreement and acknowledging
Your agreement by clicking the "I Accept and Agree" checkbox, or button and registering for and using
PTN may amend the terms of this Agreement at any time by providing User with notice of such amendment
Users subsequent login after an amendment has been made, User will have twenty-one (21) days after an
amendment to close their account if User does not, or can not agree to the amended terms of this
after this point User’s continued use of the Websites will constitute Your acceptance of such amendment.
Please read this Agreement carefully. This Agreement limits PTN’s liability and may substantively affect
“ACH” means Automated Clearing House, a system run by the Federal Reserve System for clearing funds
electronically, ACH may also be used in places to mean EFT.
“Balance Account” means a billing account held with PTN which is used to record the amount of funds PTN is
holding as an agent on behalf of a user.
“Bank Business Day” means those days for which banks located in Salt Lake City, Utah are open for business.
“Business Day” means those days for which the Federal Reserve Bank clears fund via the Automated Clearing
“EFT” means electronic funds transfers as defined and regulated under the Electronic Fund Transfer Act, 15
U.S.C. §1693 et seq. and 12 C.F.R. Part 205 (“Regulation E”).
Use of the Websites
Permitted Use of the Websites - Use of and access to the Websites is limited by the terms of this
Not to use any robot, spider, scraper or other automated means to access the Websites for any purpose
without PTN’s express written permission.
Not to take any action that imposes, or may impose in PTN’s sole discretion, an unreasonable or
disproportionately large load on PTN's servers or other infrastructure, or to interfere or attempt to
interfere with the proper operation of the Websites or any activities conducted on the Websites, or
Not to copy, reproduce, modify, create derivative works from, distribute or publicly display any content
from the Websites, including but not limited to "framing" Websites content within another site, except
Users own reasonable personal use, without the prior express written permission of PTN.
To use the Websites only for lawful purposes, and to comply with all applicable laws and regulations in
connection with User’s use of the Websites.
Use of Landlord/Property Manager/Tenant Accounts - Access to certain areas of the Websites, and content
services contained therein, requires the creation of a Landlord/Property Manager/Tenant Account having a
unique user name and an associated password. Each Account Login Account may be used only by a single
Without limiting the foregoing, User may not share User’s username and/or password for Your
Landlord/Property Manager/Tenant Account with any third party for purposes of allowing such party to
the Websites using Your Landlord/Property Manager/Tenant Account. You are responsible for all activities
persons/entities using Your Landlord/Property Manager/Tenant Account to access the Websites, including
not limited to such persons/entities compliance with the terms of this Agreement.
Lost User Names and Passwords - You are solely responsible for retaining your user name and password
associated with User’s Landlord/Property Manager/Tenant account. PTN will have no liability to User for
harm User suffer as a result of lost or incorrect user names or passwords, and PTN will not be required
refund any money paid by User to PTN in connection with User’s registration or use of the Websites.
limiting the foregoing, PTN may use reasonable efforts to help You retrieve lost user names and/or
utilizing information You provide to PTN for such purpose during the registration process.
Termination of Use – PTN may at its sole discretion terminate or limit User’s use of the Websites for
violation of any of the rules contained in this Agreement, or for any conduct, whether by act or
which in PTN’s sole opinion adversely impacts the Websites or PTN's interests. PTN may so terminate or
User’s use of the Websites without prior notice to User. If such termination or limitation is for
cause, PTN will not be obligated to refund any fees paid by User in connection with the use of the
or the services provided on it.
Effect of Termination - Upon the termination or expiration of User’s account for any reason, PTN may
or deny You access to any or all content contained in the Websites and/or services offered via the
including without limitation access to data provided by You.
Services Generally - PTN provides services in connection with the Websites, including but not limited to
services in the form of on-line applications, sometimes called "the webapp". PTN will make its best
efforts to ensure that such services are available, operate correctly and are free from malicious code
(e.g., computer viruses). User agree to release and hold harmless PTN for any damages arising out of
User’s use of the Websites, including but not limited to the unavailability, failure or improper
operation of services provided in connection with the Websites.
User Data - You may be asked to submit data in connection with User’s use of one or more services
provided by PTN. PTN may, at its sole discretion, maintain such data for User’s between sessions;
however, PTN will not be required to maintain such data, which it may delete for any reason. You agree
to maintain copies of all data submitted to PTN and to indemnify and hold harmless PTN for all harm
suffered by User as a result of User’s failure to maintain copies of such data.
Informational Nature of Services - All information provided by PTN via the Websites or the services
provided on the Websites is provided as-is and without any warranty whatsoever. Certain services offered
by PTN may address legal and/or tax related issues. PTN does not provide legal or tax counsel or advice.
PTN provides information on legal and/or tax related issues solely for User’s information, and User’s
are solely responsible for confirming the applicability to User of such information. You agree to
indemnify and hold harmless PTN for any damages or actions arising out of User’s use of or reliance on
the information provided by PTN.
IRS Circular 230 Notice - PTN is not a Practitioner as defined by 31 C.F.R. § 10.2(e), and PTN is not
authorized to practice before the Internal Revenue Service. You acknowledge that the services provided
by PTN do not constitute the preparation of any documents, communications or correspondence with the
IRS, and PTN will not file any documents, communications or correspondence with the IRS on Your behalf.
You agree not to use any tax related information provided by PTN (i) to avoid any penalties imposed
under the Internal Revenue Code, or (ii) to promote, market, or recommend to another party any
transaction or matter related to the information provided by PTN.
Rent Payment Facilitation Service and Balance Accounts
Through PTN’s rent payment facilitation services, you may use a credit card, debit card or debit to your
bank account to make a rent payment to your landlord. You may make one or more such payment in each
calendar month as needed. PTN will act as a facilitator by having our bank, (including its successor or
replacement, the “Bank”), receive the funds and fulfill your payment instructions. When using our rent
payment facilitation services, you authorize PTN and the Bank to designate and direct payments to other
persons or entities in the course of facilitating your payments. To use the rent payment facilitation
services, you must provide sufficient information to us to properly identify your payees, direct your
payment and permit the payee to identify you as the payment source upon receipt of a payment. You must
complete all required fields with accurate information, as directed by the online screen messages. You
agree that you will undertake to have PTN facilitate payment on your behalf only when you have
sufficient funds or credit available to support their full and effective execution. Failure to do so may
result in additional charges, which you hereby authorize. You shall not impersonate another person or
use any names or accounts without authorization or undertake any other type of fraud in connection with
your use of PTN. If you use EFT, you agree to provide PTN an authorization in such form as we request.
The provision of EFT authorization, bank or checking account, credit card and debit card information may
be used for future payment activities and charges applicable to your use of PTN. Except as expressly
subsequently request a chargeback or otherwise cancel or reverse a payment transaction once we have
acted upon your payment instructions. Nevertheless, in the event of a chargeback, cancelation or
reversal, PTN is entitled to reimbursement from you and may charge you or any of your bank accounts,
credit cards or debit cards with the amount of the transaction and any resulting fees or charges
incurred or imposed by PTN as set forth in the then-current PTN fee schedule, and you hereby authorize
such charge. You also agree that some credit card issuers may treat certain charges as cash advances
or fees resulting therefrom. You are responsible for assuring compliance with any agreements, terms or
conditions applicable to your credit card, debit card or bank account as well as all costs associated
therewith. Please note that we reserve the right to establish daily limits and transaction limits.
Payments facilitated through websites may take several days to clear or be fully executed. For this
reason, it may be required to that credit card will be charged, your debit card will be debited or an
EFT will be initiated up to three (3) business days prior to the payment date of your payment in order
to ensure timely payment. The timing of the payment will be set forth when you schedule a payment. YOU
MUST HAVE FUNDS AVAILABLE (IN THE CASE OF EFT PAYMENTS) OR CREDIT AVAILABILITY (IN THE CASE OF CREDIT
CARD PAYMENTS) ON THE PAYMENT DATE. Your payment will be delivered to your Landlord electronically so
that payments are received as quickly as possible. We reserve the right to refuse to pay any payee whom
you may designate for a payment. We will attempt to notify you promptly if we decide to refuse to pay a
payee you have designated. This notification is not required if you attempt to pay tax or court-related
payments or payments to payees located outside the United States or as otherwise prohibited under this
Agreement. Payment changes or cancelations must be made prior to 12:00 p.m. EST on the day before a
payment is to be charged to your credit or debit card or debited from your bank account.
Until our Bank forwards your funds pursuant to your payment instructions, these funds remain yours, and
the Bank holds them solely for your benefit. These funds, until payment is made, will be held in a
concentrated account at the Bank for your benefit (“Concentration Account”). The Bank and PTN shall be
permitted to commingle funds remitted by other PTN customers for payment to designated payees with such
funds held for their benefit. PTN acknowledges and agrees that you have an undivided beneficial
ownership interest in the funds maintained in the Concentration Account, which undivided beneficial
ownership interest shall, on any date, be a percentage equal to (x) the amount of your funds that have
been deposited in the Concentration Account and have not been disbursed from the Concentration Account
as of such date divided by (y) the aggregate of all funds in deposit in the Concentration Account on
such date. PTN is not a bank, savings and loan or regulated financial institution. You will not receive
any interest on payment amounts for time that elapsed between the processing of your credit or debit and
the completion of the funding by the Bank. You agree that any interest that accrues on funds in the
course of a transaction shall belong to PTN. Even though the funds remain yours when held by the Bank,
you may not access such funds or cancel any transaction except through websites and as provided in these
to make any payment for its own account.
If we discover a processing error for a transaction we facilitated on your behalf using the express
payment instructions you provided to us, we will rectify the error subject to the limitations of this
Section. If the error resulted in our not processing a transaction on time or in the correct amount
based upon your specific payment instructions (“Guaranteed Error”), we will be liable for your losses or
damages directly caused by the Guaranteed Error and incurred by you upon our receipt of evidence of such
losses, to the limit set forth herein. For the avoidance of doubt, we shall be deemed to have “completed
a transaction on time” so long as payment being made by EFT to the Landlord was made on or before the
due date that you selected when scheduling your payment. Notwithstanding anything to the contrary,
unless otherwise provided herein, a failed or delayed transaction shall not be a Guaranteed Error, and
we shall not be liable for any such payment transaction, in the event of any of the following: (i)
through no fault of ours, you did not have enough available funds (or credit availability) to complete
the transaction or such transaction failed or was not authorized for any reason, (ii) our system was not
working properly and you knew about the breakdown when you executed the transaction, (iii) circumstances
beyond our control (such as fire or flood, loss of Internet connection or any other force majeure event)
prevented the transaction, despite our reasonable precautions, (iv) PTN followed the payment
instructions as provided by you, (v) payment was refused by the payee, (vi) the payment was not made due
to suspected fraud or our determination not to honor a payment authorization pursuant to these Terms of
Use, (vii) there was a failure of communications, hardware, software or other systems of PTN or (viii)
the error resulted from a problem or delay in the Automated Clearinghouse, EFT or other banking system.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY FOR GUARANTEED ERRORS SHALL BE
LIMITED TO THE LESSER OF YOUR ACTUAL LOSSES AND TWENTY-FIVE DOLLARS ($25.00) PER GUARANTEED ERROR. THE
PTN PAYMENT GUARANTEE SHALL BE THE SOLE AND EXCLUSIVE REMEDY FOR ANY GUARANTEED ERROR OR ANY PAYMENT
FAILURE OR DELAY. This PTN Payment Guarantee shall only apply to Guaranteed Errors and shall not apply
in any other situation. PTN reserves the right to require third party verification of such damages
(including an Affidavit by the intended payee) prior to payment hereunder. Further, PTN reserves the
right to take remedial actions in its discretion including the delay, suspension or termination of a
transaction in the event it believes it may be invalid or unauthorized use due to fraud, mistake,
violation of these terms or any other reason, and any resulting processing delay or failure due to such
action shall not be deemed a Guaranteed Error for purposes of the PTN Payment Guarantee, and PTN shall
not be liable for any payment delay or failure thereof. Further, PTN shall not be liable for any
Guaranteed Error to the extent that a User had knowledge of a processing error and could have mitigated
any damages relating hereto. The PTN Payment Guarantee shall not apply to resubmitted payments or
payments made after a funding source was unsuccessfully processed and shall not apply to expedited
payments. You agree that PTN shall only be liable for payment failures and delays that are covered by
the PTN Payment Guarantee and that PTN shall not be liable for any other payment failures or delays
regardless of reason (“Other Payment Failures”). You agree to indemnify and hold PTN harmless for any
Other Payment Failures.
Keep in mind that you will always be primarily responsible for ensuring that proper payment is received
by your payee in a timely manner.
Completion of a payment is contingent on both the authorization of the payment by the applicable credit
or debit card company or the paying bank and acceptance of the payment by the relevant payee and
financial institution. In the event that a payment is unable to be processed, PTN will attempt to notify
you at least once using the contact information in your account. In the event the applicable payee you
are attempting to pay fails to accept payment, (i) your payment liability to such payee may remain
outstanding and unpaid and may be subject to penalties, late fees and interest charges assessed by the
relevant payee, all of which remain your responsibility and (ii) any payment we have processed that has
not been accepted will be returned to you (except for any PTN Service fees, which we shall be entitled
to retain). In all other cases, where the credit or debit card was accepted or the electronic payment
authorized and the payment was accepted by the payee, you acknowledge and agree that no refunds,
cancellations or chargebacks are permitted. You agree that you will not hold PTN liable for any damages
resulting from the failure of an applicable credit or debit card company to authorize a transaction or a
recipient's decision not to accept a payment made through PTN. Any delay in or failure to complete a
payment due to any failure of authorization or acceptance shall not be a Guaranteed Error.
You may authorize PTN to process a given transaction on a regular basis. If so authorized, PTN will make
payments. You may cancel a recurring payment at any time prior to 12:00 p.m. EST on the day before a
payment is to be charged to your credit or debit card or debited from your bank account. Such
cancelation may be made by accessing your account at websites. If you cancel a recurring payment, you
may still be liable to the payee for the payment and be required to pay the payee through alternative
If we attempt to execute your payment based upon your payment instructions and you do not have
sufficient funds available for withdrawal for such payment, your payment will not be processed and you
will be charged an NSF fee (as set forth on the then-current fee schedule). If you have more than one
NSF transaction in any twelve (12) month period, we may choose at our sole discretion to no longer
permit ACH transactions for your payments. You will be able to make payments, though, and pay your rent
using a credit or debit card.
It is your responsibility to determine what, if any, taxes apply to the payments you make or receive,
and it is your responsibility to collect, report and remit the correct tax to the appropriate tax
authority. PTN is not responsible for determining whether taxes apply to your transaction or for
collecting, reporting or remitting any taxes arising from any transaction.
Fees for Content and Services
Free Content and Services - PTN provides via the Websites content and services free of charge ("Free
Content and Services"). PTN may alter the scope of Free Content and Services and/or may discontinue the
provision of any of the Free Content and Services at any time. PTN will not charge User for any content
or services unless User first consents to such charges, and User will not be allowed to access any
non-free content or services without first agreeing to the charges associated with such content or
User Provided Site Content
User Provided Content - PTN may publish information provided to it by users of the Websites ("User
Provided Content"). PTN is not affiliated with any party providing User Provided Content and acts only
as a venue for such User Provided Content. PTN does not warrant the truth or accuracy of User Provided
Content. You agree to release and hold harmless PTN for any damages arising out of false or inaccurate
User Provided Content.
Alteration and Removal of User Provided Content - PTN may alter without prior notice to User any User
Provided Content which in its opinion is false, inaccurate or materially misleading on its face or
otherwise. PTN may remove without prior notice to You any material from any User Provided Content which
in its sole opinion is profane or offensive to other users of the Websites.
License to User Provided Content - You hereby grant PTN an irrevocable, world-wide, non-exclusive,
perpetual license to any information, material or works that User submits to PTN for publication on the
Websites, including but not limited to information, materials or works that User submits to PTN. You are
solely liable for the content of any information, material or works that User submit to PTN, and agree
to indemnify and hold harmless PTN for any damages or actions arising out of such information, material
or works User submit.
Non-User Provided Content
Third Party Content - PTN may provide content authored by third parties such as articles, interactive
educational content, seminars, and audio and audio-visual content ("Third Party Content"). The views
expressed in Third Party Content are those of the authors of such content and not necessarily of PTN.
PTN shall not be liable for the truth or accuracy of Third Party Content.
Third Party Data - PTN provides data acquired from third party sources ("Third Party Data"). PTN
provides Third Party Data for User’s reference only. PTN makes its best efforts to obtain reliable Third
Party Data, it does not warrant the accuracy or applicability of any Third Party Data. User bears full
responsibility for any use of Third Party Data User choose to make use of, and PTN shall bear no
liability for any damages or other consequences of User’s reliance on or use of any Third Party Data.
Other Site Content - PTN may provide additional content which is not Third Party Content or User
Provided Content. PTN will make its best efforts to assure the accuracy of such content. User agrees to
release and hold harmless PTN for any damages arising out of User’s use of or reliance on such content.
Links off Websites
The Websites may contain links to world wide web content which is not a part of the Websites. You agree
and acknowledge that PTN is not responsible for such content.
Personal Information - PTN will collect certain personal information from You in connection with User’s
registration and use of the Websites, including User’s full name, address, credit card information,
(Credit Card information is not stored directly by PTN, but by our service provider) bank account
information (if You elect to access non-free content or services), telephone number, and email address,
etc. PTN will use User Personal Information in connection with the provision of content and services to
User and to communicate with User, and to tell User about other PTN products and services.
Third Party Use of Personal Information - PTN will not share your Personal Information with any third
party except under the following circumstances: (i) as required by valid legal process; or (ii) to
enforce the terms of this Agreement; or (iii) provide email address to the partner that referred you to
PTN, or (iv) to provide services under Your direction which require a third party. Without limiting the
foregoing, PTN will provide your Personal Information to any successor in interest of the business
conducted by PTN in connection with any of the Websites or the services provided in connection with any
of the Websites.
Aggregate Information - PTN may use non-personally identifiable information, including aggregate
information, to improve the Websites and users' experiences with the Websites, including but not limited
to, using such information in the testing of website design and testing. PTN may use such information to
identify products or services which may be of general interest to users, and may share such information
with third parties in connection with advertising, marketing and the like.
Maintenance of Information - PTN will make its best efforts to maintain all user information securely.
You agree to release and hold harmless PTN for any damages arising out of any failure of such efforts.
PTN Intellectual Property
The Websites contains intellectual property that is subject to various protections under applicable
state and federal law. You agree not to violate any valid intellectual property rights in connection
with User’s use of the Websites.
"Prospective Tenant Network", “Tenant Site” and the domain names derived there from are trademarks of
Prospective Tenant Network. Websites Content and Websites layout are copyright Prospective Tenant
Network. The visual appearance of the Websites is protected trade dress of Prospective Tenant Network
under 15 U.S.C. § 1125 et seq.
Rights of Intellectual Property Owners
DMCA Compliance - PTN respects the intellectual property rights of others, and operates the Websites in
compliance with the Digital Millennium Copyright Act, 17 U.S.C. § 512 et seq. Notices and Counter
Notices under the DMCA may be sent to PTN by email to: legal@ProspectiveTenant.com.
Notices and Counter Notices - Owners of intellectual property rights, including but not limited to
rights in the nature of trademark, patent or copyright ("Rights Owners"), who believe User Provided
Content or other content User provide infringe their intellectual property rights may send notice to
PTN's Designated Agent requesting that PTN remove Your User Provided Content or other content You
provide the Websites. Upon receiving a valid request from such an owner, PTN will remove the allegedly
infringing User Provided Content or other content You provide and notify You in accordance with 17
U.S.C. § 512. Upon receiving a notification pursuant to the preceding paragraph, User may counter notify
PTN in accordance with 17 U.S.C. § 512.
Warranties and Limitations of Liability
WAIVER - PTN HEREBY WAIVES ALL WARRANTIES EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR AN INTENDED USE, IN CONNECTION WITH THE WEBSITES.
Limitation on Liability - Without limiting the foregoing, PTN shall not be liable to User or any other
person or entity for any general, punitive, special, indirect, consequential or incidental damages, or
lost profits or any other damages, costs or losses arising out of User’s use of Websites or otherwise,
even if PTN has been advised of the possibility of such damages, costs or losses. In no event will PTN’s
liability to User or any other person or entity exceed the amounts paid by User to PTN for services
governed under this Agreement.
Dispute Resolution - Any dispute arising out of use of the Websites or this Agreement shall be governed
by the laws of the State of Utah, Salt Lake County, without regard to its conflict of laws provisions.
User hereby agrees to personal jurisdiction in the courts of the State of Utah, Salt Lake County, and
agrees not to bring any action against PTN in any other jurisdiction. Nothing in this Agreement shall
limit the rights of PTN to initiate an action against User in any other jurisdiction where such
jurisdiction may be properly exercised.
Relationship of the Parties - User and PTN are independent contractors, and nothing in this Agreement
will create a joint venture, partnership, employment relationship, franchise relationship or taxable
entity between User and PTN.
Notices - All notices provided for in this Agreement will be by email or Displayed upon User’s next
login to the websites. User agrees to provide to PTN a valid email address for such purposes, and to
advise PTN immediately of any updates to User’s email address. Notices to PTN shall be sent to
Entire Agreement - This Agreement embodies the entire agreement between User and PTN and supersedes and
cancels any prior agreement, express or implied, written or oral, with respect to its subject matter. No
modification, deletion, amendment of any provision by User will be binding unless PTN agrees to such
modification, deletion or amendment in writing.
No Waiver - No waiver of any default under this Agreement will apply to any subsequent default, whether
of a similar nature or not, nor will any such waiver be construed as a waiver of any other provision of
Sever ability - If any provision, or portion thereof, of this Agreement, or its application to any
person or circumstance, be found invalid, illegal or unenforceable to any extent, the remainder of this
Agreement, such provision and their application will not be affected thereby, but will be interpreted
without such unenforceable provision or portion thereof so as to give effect, insofar as is possible, to
the original intent of the parties, and will otherwise be enforceable to the fullest extent permitted by
Construction - Whenever the singular number is used in this Agreement and when required by the context,
the same shall include the plural and vice versa, and the neuter gender shall include the feminine and
masculine genders and vice versa. The headings in this Agreement are for convenience only and are in no
way intended to describe, interpret, define or limit the scope, extent or intent of this Agreement or
any of its provisions.
Successors and Assigns - All of the covenants, terms, provisions and agreements contained in this
Agreement will be binding upon, and inure to the benefit of, the parties hereto and, to the extent
permitted by this Agreement, their respective heirs, legal representatives, successors and assigns.
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Prospective Tenant Network does not guarantee the accuracy of any property listing information available on this site, and is not responsible for any errors, omissions, or misrepresentations. Any information including availability, features and rent ranges are subject to change without prior notice and should be verified independently with the Property.